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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam related to Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance and credits towards Avaya Contact Recording and Avaya Quality Monitoring R12 Certification. This exam certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya Workforce Management products. This exam validates the ability to demonstrate knowledge of the preparation required for the implementation, install the product hardware and software. It also deals with the ability to interpret and resolve customer technical issues related to the products and components. solution Specialists, Design Specialists and Implementation Specialists usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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What is the duration of the 3308 Exam
- Format: Multiple choices, multiple answers
- Passing Score 68%
- Length of Examination: 90 minutes
- Number of Questions: 65
Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Integration | 20% | - Integration with Avaya Aura/Contact Center - Common installation and configuration issues - Recording and playback problems - Log analysis and resolution methods |
| Topic 2: Quality Monitoring Configuration | 25% | - Evaluation forms and scoring setup - QM architecture and dependencies - Permissions and role management - Agent screen capture and synchronization |
| Topic 3: Contact Recording Implementation | 30% | - Architecture and components - Database setup and integration - Server installation and configuration - Recording policies and storage configuration |
| Topic 4: System Administration & Maintenance | 25% | - Software updates and upgrades - Performance monitoring and optimization - Backup and restore procedures - Security and access control |
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