Avaya 74970X : Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A. PfPex14xShrmrqt2A8E7eIw
B. Eke6 qw3S2K-NyAKSJny6A
C. f785b56c-364f-4acf-9620-b723a6ca43c6
D. UGZQRVhJNHhTaGlycXQYQThFN2VJdw

Question 2

Which statement describes the function of the Context Store Snap-in?

A. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B. It is a normalized model for all resources and interactions that provides states for resources and interactions.
C. It is an agent selection component based on attribute matching across all channels.
D. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.

Question 3

To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe

Question 4

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A. Omni store DB Database Backup
B. Omni store DB Controller Data Store
C. UCA Store Service Database Backup
D. UCM Data Collector Database Backup

Question 5

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A. Engagement Designer (ED)
B. Call Server Connector (CSC)
C. Unified Collaboration Model (UCM)
D. Unified Collaboration Administration (UCA)

Solutions: