The Beryl Institute CPXP : Certified Patient Experience Professional

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

A patient experience professional has been asked to participate in the formation of a patient and family advisory council (PFAC). What is the MOST appropriate first step to ensure that the goals of this responsibility are fulfilled?

A. Present the idea to unit-based staff for their input, taking into consideration feedback that they have obtained from their own professional experiences.
B. Engage currently admitted patients and families to obtain ideas on next steps for the formation of the PFAC.
C. Review patient satisfaction comments in order to solicit ideas for the formation of the PFAC.
D. Read available literature and consult with other organizations who have successfully implemented patient and family advisory committees.

Question 2

What is an identified challenge to including patients, family members, and care partners in the co-design process?

A. Creating the necessary incentive program for engagement
B. Reaffirming the value of the time one will invest in the effort
C. Securing a diverse range of patients and experiences
D. Communicating the process objectives to patients

Question 3

When implementing a patient experience cultural transformation following John Kotter ' s 8-Step Change Model, what step comes AFTER creating a sense of urgency?

A. Making change a continuous process
B. Removing barriers to change
C. Creating a strategic vision
D. Forming a guiding coalition

Question 4

Which is the MOST important element in achieving an exceptional patient experience?

A. Technological advances
B. Community engagement
C. Financial resources
D. Employee engagement

Question 5

A new patient check-in process was implemented to reduce wait time. What is the BEST approach to examine if the updated process is meeting its intended goal?

A. Direct observation
B. Quantitative survey
C. Patient focus group
D. Role play scenario

Solutions: