ITIL ITIL-5-Foundation : ITIL Foundation (Version 5)

ITIL ITIL-5-Foundation Exam Syllabus Topics:

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

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ITIL Foundation (Version 5) Sample Questions:

Question #1
What is the purpose of the ITIL AI Capability Model ?

A. To measure the performance of AI-enabled services against predefined service levels
B. To describe how organizations can assess and develop capabilities for effective use of AI
C. To describe how service providers, service consumers, and other parties interact with AI to co-create value
D. To prescribe specific AI technologies required for service development and management

Question #2
Which BEST defines a digital service ?

A. A combination of an organization's resources based on digital technology and designed to offer value to consumers
B. Maintaining and improving the effective, efficient, and convenient use of information
C. A means of enabling value for consumers through digital products without ownership transfer
D. The adoption and integration of digital technologies into all areas of an organization

Question #3
Which of the following BEST describes an operating model?

A. A set of organizational resources designed for performing specific work or achieving a particular objective
B. A recommendation that guides an organization ' s actions and decisions in all circumstances
C. A conceptual and visual representation of how an organization co-creates value with its customers
D. A set of rules that ensures consistent decision-making and accountability within the organization

Question #4
Which of the following is NOT one of the digital product and service lifecycle management activities?

A. Agree
B. Discover
C. Acquire
D. Build

Question #5
What BEST describes the concept of utility ?

A. The functional and emotional interactions with a service and provider as perceived by a stakeholder
B. The functionality offered by a product or service to meet a particular need
C. The assurance that a product or service will meet agreed requirements
D. The assurance that helps determine whether a service is fit for use

Solutions: