PDF Version DemoHow much ITILSC-SOA Exam Cost
The price of the ITILSC-SOA exam is $399 USD.
Preparation Process
ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.
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More qualifications that candidates for such a test are to have include:
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
| Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
| Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Pricing and value demonstration - Cost models and ROI calculation |
| Supplier Management | 10% | - Evaluation, selection and performance monitoring - Contract management and renewal - Supplier categories and contracts |
| Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Review and improvement of service levels - Negotiation, monitoring and reporting |
| Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
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