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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Topic 2: Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Topic 3: Service Management System (SMS) Requirements | 30% | - Operation, performance evaluation, and improvement
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
IT サービス管理システムの主要な内容は何ですか?
A. 主要業績評価指標 (KPI) を監視するソフトウェア システム
B. 文書化された組織および運営構造
C. チケットの記録とフォローアップのみのための体系的なプロセス
D. チケット用のソフトウェア システム
Question 2
IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?
A. 可用性管理
B. 変更管理
C. インシデント管理
D. 問題管理
Question 3
情報セキュリティ管理に関して正しいのはどれですか?
A. セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
B. 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
C. セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
D. 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
Question 4
企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?
A. サービス管理システムを少なくとも年に一度見直します。
B. 内部サービス組織の評価を開始します
C. 現状を分析および評価して、改善すべき領域を特定します。
D. 顧客満足度を分析し、その結果として得られるアクションを特定する
Question 5
品質目標を達成することで何を改善できるでしょうか?
A. サービスの有効性
B. 不正パティとの関係
C. 構成マネージャーの個人的な満足度
D. 関心のあるサプライヤーとの関係
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A |
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