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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Inventory management - Sourcing and procurement |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Product and service design - Operations strategy and competitive priorities |
| Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Aggregate planning - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) |
| Competency 3: Process Improvement and Problem Solving | - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology |
| Competency 2: Quality Management | - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria |
| Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
WGU Operations Management (C215, VDC2) Sample Questions:
Question #1
A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
A. Execution
B. Planning
C. Feasibility analysis
D. Conception
Question #2
Which element is part of a financial plan?
A. Budget projections
B. Compensation planning
C. Product pricing
D. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
Question #3
Which instrument would use an allocation process for space requirements in an industry scenario?
A. Block plan
B. Relationship chart (REL)
C. From-to matrix
D. Rectilinear distance
Question #4
Why is kanban significant to the "pull" system?
A. It is a process that highlights the highest-performing organization.
B. It is a process that is only for support or maintenance.
C. It specifies the exact quantity of a product that needs to be produced.
D. It requires that all work items are sized the same.
Question #5
Which two types of operations include repetitive processes?
Choose 2 answers
A. Line process
B. Continuous process
C. Project process
D. Batch process
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A | Question #3 Correct Answer: A | Question #4 Correct Answer: C | Question #5 Correct Answer: A,B |
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