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Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26 real exams

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Sep 13, 2026

Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Request Management- Case and ticket handling
  • 1. Creation, routing, and assignment rules
    • 2. SLAs and escalation management
      - Customer interaction handling
      • 1. Omnichannel support processes
        • 2. Communication templates and notifications
          Topic 2: Reporting and Analytics- Service analytics
          • 1. Operational reporting
            • 2. Dashboards and KPIs
              Topic 3: Integrations and Extensions- Integration capabilities
              • 1. REST APIs and integration flows
                • 2. Third-party system integration
                  Topic 4: Knowledge Management- Knowledge articles
                  • 1. Search and recommendation usage
                    • 2. Creation and lifecycle management
                      Topic 5: Field Service and Dispatch- Field service operations
                      • 1. Scheduling and dispatch rules
                        • 2. Work order management
                          Topic 6: Oracle Fusion Service Overview- Core Service Architecture
                          • 1. Fusion Service data model and components
                            • 2. Service request lifecycle management
                              - Service Configuration Basics
                              • 1. Security roles and access control
                                • 2. Basic setup and administration

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question #1

                                  Select three correct limits and restrictions when importing data from a file.

                                  A. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
                                  B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
                                  C. By default, the import starts immediately after it is activated.
                                  D. Both create and update operations are available for imported records.
                                  E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.


                                  Question #2

                                  Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

                                  A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
                                  B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
                                  C. In includes a preview option for all standard and custom object pages.
                                  D. It allows edits to dashboard pages.


                                  Question #3

                                  Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
                                  Identify three advantages of selecting the category correctly.

                                  A. Filter the selection of the product related to the service request, when filtering by a particular category.
                                  B. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
                                  C. The hierarchical structure of the categories helps to improve the service request classification.
                                  D. Categories facilitate the assignment of an agent to the service request.
                                  E. Categories determine the steps an agent must follow to close the service request.


                                  Question #4

                                  Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
                                  Which statement is true?

                                  A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
                                  B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
                                  C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
                                  D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.


                                  Question #5

                                  Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

                                  A. Configure the email template to be used for notification.
                                  B. Configure an object workflow action to send the email when the milestone status changes to warning.
                                  C. Specify the warning threshold for the milestone in the standard coverages.
                                  D. Create standard text to be posted to the message thread.
                                  E. Configure an analytics report showing milestones in warning status.
                                  F. Add an extension column to the milestone object to hold the warning threshold value.


                                  Solutions:

                                  Question #1
                                  Answer: A,C,D
                                  Question #2
                                  Answer: B
                                  Question #3
                                  Answer: B,C,D
                                  Question #4
                                  Answer: A
                                  Question #5
                                  Answer: A,C,E

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