Avaya 2M00001A : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Contact center Select
B) Avaya IP Office Contact Center
C) Avaya Outbound contact Express

2. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya Automated Chat
B) Avaya Contact Center Select
C) Avaya Aura Register Call Center Elite for Midsize Enterprise
D) Avaya Interaction Center

3. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)

A) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
C) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

4. Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 1,000 Active Multichannel Agents with IP500v2
C) Up to 100 ActiveVoiceAgents with IP Office Server Edition
D) Up to 250 Active Voice Agents with IP Office Server Edition

5. Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
C) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
D) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.

Solutions: