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Cisco 642-242 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Deployment | 25% | - Software installation and configuration - Pre-installation requirements and planning - High availability and redundancy setup |
| Topic 2: Reporting, Monitoring and Troubleshooting | 15% | - CUIC and LiveData reporting setup - System health monitoring - Common issues and resolution |
| Topic 3: Routing and Scripting | 25% | - Precision queuing and skill-based routing - ICM script design and configuration - Dialed numbers, call types, and routing domains |
| Topic 4: UCCE Architecture and Components | 20% | - Peripheral Gateway (PG), Router, Logger components - Integration with CUCM, CVP, and Finesse - Unified ICM/CCE solution overview |
| Topic 5: Integration and Media Configuration | 15% | - CTI integration and route points - Gateway and SIP configuration - CVP and IVR integration |
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