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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Center Server Architecture | - Server roles and system architecture - Symposium Call Center components overview - Call routing and call processing fundamentals |
| Maintenance and Monitoring | - Performance tuning and optimization - System monitoring tools and logs - Backup and recovery procedures |
| Configuration and Administration | - User and role management - Agent and skillset configuration - Queue and routing configuration |
| Installation and Deployment | - Initial system configuration - Hardware and software prerequisites - Installation procedures for Symposium Call Center Server |
| Troubleshooting and Support | - Error diagnostics and resolution - Common installation and runtime issues - System health verification |
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