PDF Version DemoSalesforce ADM-201: Detailed Exam Overview
The Salesforce ADM-201 exam is made up of 60 multiple-choice and multiple-select questions. Additionally, this certification test contains 5 unscored questions. The time allocated for the completion is 105 minutes. To pass the exam successfully, you must give at least 65% of the correct answers. The ADM-201 test is proctored by the Kryterion company, the Salesforce testing partner. You can choose from two options of exam delivery: an online proctored test or an onsite session at any center.
As for the price, the exam costs each candidate $200. The cost of retaking this test is 50% of the actual price. So, you will have to pay another $100 for retaking Salesforce ADM-201 if you fail your first attempt. The vendor updates its certification exams 3 times a year in compliance with the Salesforce release cycles. Within each release cycle, you have 3 chances to take the same test.
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Who Is Salesforce Administrator Certification Intended for?
The Salesforce Administrator certificate is designed for those already familiar with Salesforce products and who want to help their company reap more benefits by incorporating extra features. Candidates need to know what Salesforce features are offered to end-users and how the Salesforce Certified Administrator can configure them. Applicants should also be able to maintain a business that uses Salesforce applications, fulfill common business needs, and carry out the functions of an administrator using Salesforce tools. Lastly, test-takers should have at least 6 months' experience working as a Salesforce Administrator before they enroll for ADM-201 exam.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
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Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Groups and Feeds - Chatter Best Practices |
| Topic 2: Standard and Custom Objects | 8% | - Roll-up Summary Fields - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Custom Object Creation |
| Topic 3: Service Cloud Applications | 10% | - Service Contracts - Omni-Channel - Web-to-Case and Email-to-Case - Cases and Entitlements - Service Cloud Features |
| Topic 4: Security and Access | 12% | - Field-Level Security - Object-Level Permissions - Record Access (OWD, Sharing Rules) - Login Hours and IP Ranges - Salesforce Shield |
| Topic 5: Data Management | 10% | - Data Import Wizard - Data Export - Data Loader - Data Quality Best Practices - Duplicate Rules and Matching Rules |
| Topic 6: Sales Cloud Applications | 10% | - Forecasting - Opportunity Management - Sales Cloud Features - Account and Contact Management - Products, Price Books, and Quotes |
| Topic 7: Reports and Dashboards | 11% | - Report Builder - Joined Reports - Dashboard Components - Report Types - Scheduling Reports - Summary Reports and Matrix Reports |
| Topic 8: User Setup | 8% | - Profile Configuration - Permission Sets - User Licenses - Delegated Authentication - User Creation and Management - Role Hierarchy |
| Topic 9: Organization Setup | 4% | - Currency Management - Lightning Experience vs Classic - Fiscal Year - User Interface - Company Information |
| Topic 10: Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Process Builder - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Approval Processes |
| Topic 11: Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Lightning Experience Features - Navigation and UI Customization |
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