Salesforce AI-201 : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
B. The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
C. The Agentforce Service Agent user is not assigned the correct Agent Type License.

Question 2

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?

A. Einstein Service Replies
B. Einstein Knowledge Recommendations
C. Einstein Reply Recommendations

Question 3

Cloud Kicks (CK) recently finished the development of a new prompt template that uses its own large language model (LLM). CK is deploying a prompt template from a sandbox to a production org, and is receiving an error. When trying to deploy the change set, CK is getting an error related to the LLM used in the prompt template. What is the cause of the error?

A. The name of the LLM does not match in sandbox and production.
B. BYOLLM is not yet supported for in prompt templates in production.
C. The prompt does not specify that it is a custom LLM.

Question 4

What is the primary advantage of creating an individual retriever instead of the default retriever?

A. Individual retrievers can aggregate multiple data spaces and data model objects (DMOs) into a unified retriever output.
B. Individual retrievers allow the configuration of filters, specified fields, and how many results are returned.
C. Individual retrievers automatically generate new search indexes and dynamically update vectors.

Question 5

Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM). What is an important consideration for this requirement?

A. Apex code can be used to return a JSON formatted merge field.
B. JSON format should be enabled in Prompt Builder Settings.
C. "CRM data to JSON" checkbox must be selected when creating a prompt template.

Solutions: