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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| Topic 2: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Software updates and OS upgrades - Diagnosing common issues |
| Topic 3: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 4: Device Deployment & Configuration | 35% | - BlackBerry Link and backup/restore - Initial setup and provisioning - Network and connectivity setup |
| Topic 5: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Topic 6: Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
BlackBerry 10 Support Specialist Sample Questions:
Question 1
The user is able to use the video chat application from home but not from their work location. What could the problem be?
A. The video chat application is experiencing internal problems.
B. ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
C. The users account has been locked out by the BDS.
D. The application is not trusted on the BlackBerry Device Service (BDS).
Question 2
Which of the following is not available under Manage Devices on the BlackBerry Protect portal?
A. Wipe Device
B. View Location
C. Backup Device
D. Play Sound
Question 3
A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?
A. The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
B. The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
C. The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
D. The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
Question 4
How is a VPN connection configured in BlackBerry 10 (BB10)?
A. Options -> Network Connections -> VPN
B. Settings -> Advanced Options -> Network Connections -> VPN
C. Options -> Advanced Options -> Network Connections -> VPN
D. Settings -> Network Connections -> VPN
Question 5
How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?
A. In Messages, go to Options -> Timeframe.
B. Go to Settings -> Accounts -> select the Email account, and go to Advanced.
C. The value is set by the email service provider and cannot be changed.
D. Delete the account integration, and recreate it.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B |
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