SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question #1
To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A. Business role
B. Employee
C. Business user
D. Organizational unit

Question #2
Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A. Warranty
B. Pricing condition
C. Service contract
D. Maintenance plan

Question #3
Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. SAP Jam
B. Google Docs
C. MindTouch
D. Microsoft SharePoint

Question #4
How do you restrict the completion of the main ticket when the related sub ticket are still open?

A. By creating a user defined ticket status
B. By Activating fine tuning activities
C. By enabling scoping questions
D. By creating workflowrule

Question #5
You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A. In integration under the business configuration work center
B. In general settings under the administration work center
C. In scoping under the Business Configuration work center
D. In Service and social general settings under the administrator work center

Solutions: