Peoplecert CMS7 Deutsch : ITIL V3 Foundation (CMS7 Deutsch Version)

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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches ist die RICHTIGE Liste für die drei Ebenen eines mehrstufigen Service Level Agreements (SLA)?

A) Unternehmen, Kunde, Service
B) Service, Benutzer, IT
C) Technologie, Kunde, Benutzer
D) Unternehmen, Kunde, Technologie

2. Welche der folgenden BEST beschreibt eine Änderungsbehörde?

A) Der Änderungsmanager, der die formale Autorisierung für jede Änderung bereitstellt
B) Der Change-Beirat
C) Eine Person, die eine formelle Berechtigung für eine bestimmte Art von Änderung erteilt.
D) Eine Rolle, Person oder Gruppe von Personen, die eine formale Berechtigung für eine bestimmte Art von Änderung erteilt.

3. In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Servicekatalogmanagement, Informationssicherheitsmanagement und Lieferantenmanagement?

A) Service Design
B) Dienstübergang
C) Servicestrategie
D) Servicebetrieb

4. Wofür wird ein RACI-Modell verwendet?

A) Überwachungsdienste
B) Konfigurationselemente aufzeichnen
C) Leistungsanalyse
D) Rollen und Verantwortlichkeiten definieren

5. Welches der folgenden Ziele ist KEIN Ziel des Problemmanagements?

A) Minimierung der Auswirkungen von Ereignissen, die nicht verhindert werden können
B) Verhindern, dass Probleme und daraus resultierende Vorfälle auftreten
C) Wiederkehrende Vorfälle beseitigen
D) So schnell wie möglich den normalen Servicebetrieb wiederherstellen

Solutions: