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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Fundamentals | - Basic competitive positioning - Solution mapping to customer requirements - Consultative selling approach |
| HP Imaging and Printing Portfolio Overview | - Print solutions and services ecosystem - Printer and multifunction device categories - Inkjet and Laser printing technologies |
| Customer Needs and Business Requirements | - Enterprise printing workflows and document management - Cost optimization and efficiency drivers - Small and medium business printing needs |
| HP Value Proposition and Differentiation | - Sustainability and environmental considerations - Reliability and total cost of ownership - Security and managed print services |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is the best reason for using color in the marketplace?
A) to demonstrate to clients that your business is prosperous
B) to establish brand recognition and an identity in the marketplace
C) to better distribute toner usage
D) to make it possible to print from the same printer that is used for black and white, thus reducing production costs
2. A network manager is in charge of a fleet of 155 imaging and printing devices The manager wants to know which devices are used the most in order to optimize usage by redeploying the imaging and printing fleet. Which tool should the network manager use to find this information efficiently?
A) HP Universal Print Driver
B) HP Web Jetadmin
C) HPOXP
D) HP Embedded Webserver
3. What does the HP Printing Sales Guide help resellers do?
A) find which devices are discontinued
B) determine the discounts that are available to them
C) calculate their margin on each device, accessory, supply, and
D) create professional sales presentations
4. What does bundling of products involve?
A) creating a package of accessories to offer at a single price
B) offering two devices for the price of one
C) making sure all products arrive at the destination at the same time
D) putting all the products in one shipping package
5. What is the benefit of having toner with a uniform particle size?
A) It results in more colors
B) You can measure the toner more accurately and put the exact same amount in each cartridge,
C) It is instrumental in producing clear crisp images.
D) It is less messy.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |


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