Peoplecert ITIL-4-HVIT : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question #1
An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?

A. Value stream mapping
B. Lean startup
C. DevSecOps
D. Site reliability engineering

Question #2
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A. By using ChatOps to improve collaboration during deployment
B. By using blameless post-mortems to identify ways to improve deployments
C. By automating the deployment of infrastructure
D. By authorizing multiple application deployments per day

Question #3
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?

A. Digital transformation
B. Digital disruption
C. Digitization
D. Digital product

Question #4
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

A. Definition of done
B. DevOps Audit Defense Toolkit
C. Continuous testing
D. Chaos engineering

Question #5
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A. Dedicate a service desk agent to providing live-chat support
B. Collect service experience data to justify improvements
C. Provide and encourage the use of self-service
D. Create an inbox to receive and automatically log emails

Solutions: