EXIN ITIL-F : ITIL Foundation

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question #1
Which function is responsible for the closure of an incident record?

A. Any appropriate function
B. The service desk
C. Either the service desk or an appropriate third party engineer
D. Event management

Question #2
Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

A. Do
B. Perform
C. Measure
D. Implement

Question #3
What does the continual service improvement (CSI) approach enable a business to achieve?

A. It helps the stakeholders understand their customers.
B. It keeps the communication going within the business.
C. It dictates the way the business interacts with external suppliers.
D. It helps the business in making decisions on improvement initiatives.

Question #4
Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers

A. All of the above
B. 1 and 2 only
C. 1 and 3 only
D. 2 and 3 only

Question #5
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A. A change advisory board
B. A change
C. A change model
D. A change request

Solutions: