EXIN ITILFNDv4 : ITIL 4 Foundation

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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the 'optimize and automate' guiding principle is CORRECT?

A) Activities should be automated before they are optimized
B) Automation frees human resources for more complex activities
C) Automation is best applied to non-standard tasks
D) Technology eliminates the need for human intervention

2. Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

3. Which is a way of applying the guiding principle 'focus on value'?

A) Recognizing the complexity of systems
B) Doing fewer things, but doing them better
C) Understanding how service consumers use services
D) Comprehending the whole, but doing something

4. What is the MOST LIKELY reason that incident management would need a temporary team to work together?

A) So customers and users are provided with timely updates
B) So users can resolve their own incidents with self-help
C) To resolve a complex or major incident
D) To escalate an incident to a supplier or partner

5. What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A) Incidents
B) Events
C) Problems
D) Requests

Solutions: