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Microsoft MS-220 : Troubleshooting Microsoft Exchange Online

MS-220 real exams

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Sep 03, 2026

Q & A: 107 Questions and Answers

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About Microsoft MS-220 Exam

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Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:

SectionObjectives
Topic 1: Exchange Online Architecture & Connectivity- Exchange Online service components
  • 1. Client connectivity and Autodiscover
    • 2. Mailbox services and availability
      - Connectivity troubleshooting
      • 1. Outlook connectivity issues
        • 2. Mobile device connectivity
          Topic 2: Mail Flow Troubleshooting- Message routing
          • 1. Inbound and outbound mail flow
            • 2. Transport rules and connectors
              - Message tracking and delivery issues
              • 1. Non-delivery report (NDR) troubleshooting
                • 2. Message trace analysis
                  Topic 3: Security & Compliance Troubleshooting- Authentication and access issues
                  • 1. Conditional Access conflicts
                    • 2. Modern authentication problems
                      - Anti-spam and anti-malware
                      • 1. Spam quarantine troubleshooting
                        • 2. False positives and filtering issues
                          Topic 4: Hybrid Exchange Troubleshooting- Mail routing in hybrid environments
                          • 1. Autodiscover in hybrid scenarios
                            • 2. Cross-premises mail flow issues
                              - Hybrid configuration issues
                              • 1. Hybrid connectivity failures
                                • 2. Directory synchronization issues

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