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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Team and Group Dynamics | 25% | - Conflict Management and Negotiation - Communication Processes and Barriers - Team Roles, Norms, and Cohesion - Group Development and Types of Teams |
| Topic 2: Organizational Environment and Outcomes | 10% | - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion - Stress Management and Well-being |
| Topic 3: Leadership Concepts and Practices | 25% | - Leadership Traits, Behaviors, and Styles - Power, Influence, and Politics - Ethical Leadership and Trust - Contingency and Situational Leadership |
| Topic 4: Individual Behavior and Processes | 25% | - Decision Making and Problem Solving - Personality, Perception, and Values - Motivation Theories and Applications - Emotions, Attitudes, and Job Satisfaction |
| Topic 5: Organizational Structure and Culture | 15% | - Organizational Design and Structure Types - Organizational Culture and Socialization - Organizational Change and Innovation |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Question 1
What is an advantage of a group that is not very cohesive?
Choose 1 answer
A. When performance norms are low, productivity may be higher than in a cohesive group
B. There is less need for giving rewards as group rewards.
C. When performance norms are high, productivity will be higher than in a cohesive group.
Question 2
A person is broadminded, courageous, and forgiving.
Which type of values are these?
Choose 1 answer
A. Terminal values
B. Instrumental values
C. Determinate values
D. Transitory values
Question 3
What is a purpose of employee performance evaluations?
Select one.
A. To evaluate the physiological symptoms of organizational functionality
B. To serve as criteria against which management validates selection and development programs
C. To measure reliability of an employee's attitude toward customers
D. To assess the physiological symptoms of organizational dysfunctionality
Question 4
How can an organization transmit its culture to its employees?
Choose 1 answer
A. By using material symbols and specific language
B. By requiring employees to memorize the mission statement
C. By influencing the balance of employees' cultural backgrounds
D. By analyzing employee gripes and complaints
Question 5
A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Select one.
A. Evaluate each other's performance
B. Change work group roles at random
C. Share information but not engage in collective performance goals
D. Assign individual roles rather than mutual team roles
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |


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