Salesforce Plat-Con-201 : Salesforce Certified Omnistudio Consultant

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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

A) Use a Custom Style to adjust height and width
B) Use a Zone Template
C) Use a Datatable element
D) Use a Block Element with the Collapse property enabled

2. A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?

A) OmniScripts and Integration Procedures
B) FlexCards and DataRaptors
C) FlexCards and Integration Procedures
D) OmniScripts and DataRaptors

3. A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

A) FlexCards
B) Omniscript
C) Visualforce Page
D) Lightning web components

4. Which Omniscript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list.

A) Date Mapper Extract Action
B) Select
C) Lookup
D) Calculation Action

5. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

A) Using three FlexCards
B) Using a single FlexCard with three flyouts
C) Using a single FlexCard with three states
D) Using a single FlexCard with multiple card filters

Solutions: