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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption - Project management and delivery lifecycle |
| Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes - Design reports and dashboards based on KPIs |
| Data Management | 15% | - Manage data governance and maintenance - Ensure data quality and scalability - Data migration and integration considerations |
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Implementation Strategies | 15% | - Align sales processes with organizational goals - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions |
| Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Build end-to-end sales processes from Lead to Close - Leverage Campaigns and integration tools - Configure Products, Price Books, Quotes, and multi-currency settings |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?
A) Matching is based on any Email field.
B) Matching Is based on the standard Email field.
C) Matching is based on Full Name and standard Email field.
2. A consultant is addressing Cloud Kicks' performance measurement needs and overcoming challenges within Sales Cloud.
Which approach should a consultant adopt?
A) Collaborate closely with the customer to discern their specific performance measurement requirements.
B) Implement standardized performance measurement practices to ensure consistency across Sales Cloud.
C) Rely on general industry standards to determine performance measurement criteria and system architecture.
3. Cloud Kicks' (CK) VP of technology wants to start using Sales Cloud for all of the sales team's automation.
CK migrated 70 million records from a legacy database to the data warehouse that will be synced with Sales Cloud. CK wants to search and cross-reference records with the original source database.
What should a consultant recommend to meet this requirement?
A) Use a custom External ID field and map this to the source record ID value.
B) Use the standard External ID field and map this to the source record ID value.
C) Use a custom field named External ID and map this to the Sales Cloud record value.
4. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?
A) Prioritize standard Salesforce features to manage costs while ensuring project success.
B) Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.
C) Opt for custom development, weighing long-term scalability and maintenance against quick solutions.
5. Cloud Kicks uses Salesforce to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.
Which approach should the consultant recommend to meet these requirements?
A) Create a junction object between Account and Contact.
B) Create a custom lookup from Account to Contact.
C) Use the Contacts to Multiple Accounts feature.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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