Oracle 1Z0-1038-21 : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three options are not supported in a Browser User Interface workspace?

A) Any site trying to navigate to a top-level page will not be rendered.
B) Any site which does not want to be embedded insidean iframe will not be rendered.
C) The mixing of HTTP and HTTPS is not supported because i is a security violation.
D) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
E) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

2. A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A) Look for the message in the receipt email body.
B) Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
C) Submit an incident to customer care.
D) Run a message base report and search for the text string you want to change.

3. You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Validate the template.
B) Accept the changes.
C) Save the deployment.
D) Enable the global template.

4. Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A) You have not activated the rules so the updated SLAs are not being applied.
B) The SLA reports will need to be modified to use the new SLA.
C) Updating the SLA will not automatically update the organization's SLA instance.
D) Your site has been corrupted with the "Gold" SLA.

5. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) Exit the administration interface without completing the normal logout process.
B) Log out of the interface and log in again.
C) View the add-in's log files and rectify the issue.
D) Use Safe mode when logging in to the application.

Solutions: