Cisco 300-830 : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) missing Webex Connect flow for chat digital channel
B) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
C) incorrect website domain configured for Web Chat Asset
D) firewall blocking connection to chat-widget.imi.chat domain

2. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A) Browser
B) Extension
C) Agent DN
D) Desktop

3. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Missing SRTP encryption
B) Codec mismatch between trunks
C) SIP OPTIONS timeout
D) Browser pop-up restrictions

4. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Call intercept
B) Whisper coaching
C) Silent monitoring
D) Barge-in only

5. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) Bridged Transfer node
B) Blind Transfer node
C) GoTo node
D) HTTP Request node

Solutions: