Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam

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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Enable CLI tracking
B) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
C) Add the CLI information to the Account Code.
D) Add the Client CLI information to the Incoming Call Route.

2. The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100/CCRWebClint
B) http://192.168.42.100:8080/inyama/inyama.html
C) http://192.168.42.100:8888
D) http://localhost/CCRWebAgent
E) https://localhost/CCRWebAgent

3. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) Yellow 2 meter interconnect cables
B) A Standard 19" Rack
C) An IP400 Rack Mounting Kit
D) An Uninterruptable Power Supply

4. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Oversubscribed VoiceMail storage
B) Tromboned calls
C) Compromised ACD routes
D) Oversubscribed VMPro ports

5. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The users have not been assigned a direct dial code.
B) The user rights are not defined.
C) The lines on the system are out of service.
D) The upgrade license is not valid in the IP Office.

Solutions: