PDF Version DemoAvaya Aura Contact Center Administration 3300 Exam
Avaya Aura Contact Center Administration 3300 Exam related to Avaya Aura Contact Center Certification. This exam validates the Candidate ability to install, configure, administer, maintain and troubleshoot Avaya Aura Contact Center products. Avaya Contact Center Administrator and Avaya Aura Contact Center Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://downloads.avaya.com/css/P8/documents/100142082
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Certification Path
The Avaya Aura Contact Center Administration certification path includes only one 3300 certification exam.
Avaya 3300 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Issue resolution and escalation - System diagnostics |
| Topic 2: Call Routing and Flow Control | - Routing strategies and rules - Call flow design and management |
| Topic 3: Contact Center Architecture | - Avaya Aura Contact Center components overview - System architecture and integrations |
| Topic 4: Reporting and Analytics | - Standard reports configuration - Performance monitoring and metrics |
| Topic 5: System Administration | - User and role management - Configuration and provisioning |
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