Avaya 3305 : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question #1
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A. ICR Manager
B. ICR Monitor
C. Standard Report
D. Call Center

Question #2
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

A. the Maximum Outbound Ports
B. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
C. the Email Connections and the Maximum Outbound Ports
D. the SMS and Email Connections

Question #3
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A. an auxiliary EPM server
B. the primary EPM server
C. a Media Processing Platform (MPP) server
D. the remote application server

Question #4
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A. Call failed
B. Call completed in SSA
C. Call completed
D. Call routed
E. Call transferred

Question #5
Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A. Administration
B. Web Services
C. Maintenance
D. Operations
E. ICR Administrator

Solutions: