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Avaya 33160X : Avaya Workforce Engagement Support Certified Exam

33160X real exams

Exam Code: 33160X

Exam Name: Avaya Workforce Engagement Support Certified Exam

Updated: Jul 19, 2026

Q & A: 71 Questions and Answers

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Avaya 33160X Exam Syllabus Topics:

SectionObjectives
Topic 1: Monitoring and Troubleshooting- Troubleshooting
  • 1. Issue Identification
  • 2. Diagnostic Tools
  • 3. Service Recovery Procedures
  • 4. Log Analysis
- System Monitoring
  • 1. Alert Management
  • 2. Capacity Analysis
  • 3. Event Logging
  • 4. Performance Monitoring
Topic 2: Maintenance and Support- System Maintenance
  • 1. Database Maintenance
  • 2. Patch Management
  • 3. Software Updates
  • 4. Backup and Restore
- Support Operations
  • 1. Operational Best Practices
  • 2. Support Escalation Procedures
  • 3. System Documentation
  • 4. Incident Resolution
Topic 3: Configuration and Administration- System Configuration
  • 1. Recording Policies
  • 2. User Management
  • 3. Role-Based Access Control
  • 4. Workflow Configuration
- Integration Management
  • 1. Data Synchronization
  • 2. Third-Party Application Integration
  • 3. PBX Integration
  • 4. Contact Center Integration
Topic 4: Workforce Engagement Solution Overview- Solution Components
  • 1. Deployment Models
  • 2. Workforce Engagement Architecture
  • 3. Licensing Overview
  • 4. Core Features and Capabilities
Topic 5: System Architecture and Installation- Installation Procedures
  • 1. Database Configuration
  • 2. Initial System Setup
  • 3. Server Installation
  • 4. Service Validation
- Platform Requirements
  • 1. Hardware Specifications
  • 2. Security Requirements
  • 3. Network Requirements
  • 4. Software Prerequisites

Avaya Workforce Engagement Support Certified Sample Questions:

1. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Store/Archive
B) Replay
C) Quality Monitor
D) Record


2. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A) The SR validator compares the current installation and configuration to the requeriment file for that server
B) The server group and server type are automatically detected by the SR Validator
C) All server validation information is maintained on a separate logging server
D) The SR validator attempts to fix any issues it finds


3. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It recorded management information.
B) It showed CTI metadata association.
C) It received CTI events.
D) It showed CTI statistics.


4. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

A) Archive database
B) Content Server
C) Interaction Applications
D) Central Archive


5. Which statement about archive database Service role Configuration is true?

A) You can add multiple archive database targets
B) You can change database targets in Enterprise Manager
C) You can create database targets in Recorder Manager
D) You can change database targets in Recorder Manager


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A

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