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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Monitoring and Troubleshooting | - Troubleshooting
|
| Topic 2: Maintenance and Support | - System Maintenance
|
| Topic 3: Configuration and Administration | - System Configuration
|
| Topic 4: Workforce Engagement Solution Overview | - Solution Components
|
| Topic 5: System Architecture and Installation | - Installation Procedures
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)
A) Store/Archive
B) Replay
C) Quality Monitor
D) Record
2. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?
A) The SR validator compares the current installation and configuration to the requeriment file for that server
B) The server group and server type are automatically detected by the SR Validator
C) All server validation information is maintained on a separate logging server
D) The SR validator attempts to fix any issues it finds
3. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?
A) It recorded management information.
B) It showed CTI metadata association.
C) It received CTI events.
D) It showed CTI statistics.
4. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
A) Archive database
B) Content Server
C) Interaction Applications
D) Central Archive
5. Which statement about archive database Service role Configuration is true?
A) You can add multiple archive database targets
B) You can change database targets in Enterprise Manager
C) You can create database targets in Recorder Manager
D) You can change database targets in Recorder Manager
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |


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