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Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

33810X real exams

Exam Code: 33810X

Exam Name: Avaya Aura® Contact Center Solution Design Exam

Updated: Sep 05, 2026

Q & A: 50 Questions and Answers

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About Avaya 33810X Exam

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Avaya 33810X Exam Syllabus Topics:

SectionObjectives
Topic 1: Solution Design Requirements- Business requirement analysis
  • 1. Non-functional requirements (performance, resiliency)
    • 2. Contact center functional requirements mapping
      - Design considerations
      • 1. Multichannel contact handling (voice, email, chat)
        • 2. Routing strategies and call flow design
          Topic 2: Contact Center Architecture Overview- Avaya Aura Contact Center components
          • 1. Core platform architecture and modules
            • 2. Integration with Avaya Aura ecosystem
              - Deployment models
              • 1. On-premises deployment considerations
                • 2. Scalability and high availability concepts
                  Topic 3: Operations and Maintenance- Troubleshooting and optimization
                  • 1. System tuning and optimization techniques
                    • 2. Common failure scenarios
                      - Monitoring and reporting
                      • 1. Reporting tools and dashboards
                        • 2. Contact center performance metrics
                          Topic 4: System Integration- Telephony and SIP integration
                          • 1. SIP trunking and signaling basics
                            • 2. Integration with Avaya Communication Manager
                              - CRM and third-party systems
                              • 1. CTI integration concepts
                                • 2. Data exchange and middleware considerations

                                  Avaya Aura® Contact Center Solution Design Sample Questions:

                                  Question 1

                                  Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
                                  How can a quote from Avaya One Source -Order center be placed as an order?

                                  A. By using Create Order
                                  B. By using Create Upload Order SSR
                                  C. By using Create Proposal SSR
                                  D. By using Sales Force Updates


                                  Question 2

                                  Refer to the exhibit.

                                  AACC allows the use of campaigns for Sales or Marketing purposes.
                                  Which statement about Outbound campaigns is true?

                                  A. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
                                  B. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
                                  C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
                                  D. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C


                                  Question 3

                                  Refer to the exhibit.

                                  AACC routes contacts based on business logic to any SIP addressable endpoint.
                                  Which statement about AACC Voice Contact is true?

                                  A. It Is anchored In the G450.
                                  B. It Is anchored In the Media Processing Platform.
                                  C. It Is anchored In the Media Server.
                                  D. It Is anchored in the Session Manager.


                                  Question 4

                                  A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
                                  Which two market trends should be Included? (Choose two.)

                                  A. Evolution of the Contact Center agent
                                  B. Engaging customers on their terms
                                  D B) Customers initiating calls into the Contact Center by telephone only
                                  C. Contact Center data gathered from generic reports only


                                  Question 5

                                  A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

                                  A. Avaya Presence Service
                                  B. AACC High Availability
                                  C. Email and Web Communication
                                  D. Microsoft Lync Integration


                                  Solutions:

                                  Question 1
                                  Answer: D
                                  Question 2
                                  Answer: D
                                  Question 3
                                  Answer: D
                                  Question 4
                                  Answer: B,C
                                  Question 5
                                  Answer: A

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