Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Order
B) By using Create Upload Order SSR
C) By using Create Proposal SSR
D) By using Sales Force Updates

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

3. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the G450.
B) It Is anchored In the Media Processing Platform.
C) It Is anchored In the Media Server.
D) It Is anchored in the Session Manager.

4. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Evolution of the Contact Center agent
B) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C) Contact Center data gathered from generic reports only

5. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Avaya Presence Service
B) AACC High Availability
C) Email and Web Communication
D) Microsoft Lync Integration

Solutions: