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Avaya 6202-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Administration | - Configure agents, supervisors, and contact center users - Configure routing, queues, and skillsets |
| Avaya Aura Contact Center Architecture | - Explain system integration and communication flows - Describe Avaya Aura Contact Center components and architecture |
| Integration and Troubleshooting | - Perform troubleshooting and maintenance tasks - Integrate with Avaya Aura Communication Manager and related products |
| Installation and Configuration | - Install and configure Avaya Aura Contact Center software components - Configure servers, databases, and system settings |
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