PDF Version DemoCertification Path
The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
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Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Connectivity | 15% | - Third-party and CRM integration - Web services and APIs - Avaya Aura Session Manager integration |
| Validation & Troubleshooting | 15% | - Fault isolation and resolution - Post-implementation verification - Monitoring and logging |
| Implementation Preparation | 20% | - Architecture overview - Pre-installation planning - System requirements - Licensing and security |
| Installation | 20% | - Database and platform configuration - Multimedia components setup - CCT server installation |
| Configuration | 30% | - Routing and skill management - Multimedia channels (email, chat, web) - CCT core configuration - Agent desktop and user profiles |
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