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Cisco 642-427 : Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

642-427 real exams

Exam Code: 642-427

Exam Name: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Updated: Aug 18, 2026

Q & A: 301 Questions and Answers

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About Cisco 642-427 Exam

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Cisco 642-427 Exam Syllabus Topics:

SectionObjectives
Topic 1: Media Resources- Transcoders and conference bridges
- Media Termination Points
- Music on Hold and annunciators
Topic 2: Cisco Unity and Voice Applications- Voicemail integration issues
- Messaging service troubleshooting
Topic 3: Cisco Unified Communications Manager- Device registration problems
- Call processing issues
- Dial plan troubleshooting
Topic 4: IP Phones and Endpoints- Phone registration and provisioning
- Firmware and endpoint connectivity issues
Topic 5: Cisco Unified Presence and Mobility- Mobility and extension mobility issues
- Presence service troubleshooting
Topic 6: Troubleshooting Methodology- Structured troubleshooting process
- Diagnostic tools and techniques
- Log and trace analysis
Topic 7: Voice Gateways and Trunks- PSTN connectivity issues
- H.323 gateway troubleshooting
- SIP trunk troubleshooting
- MGCP gateway troubleshooting
Topic 8: Quality of Service and Voice Quality- QoS verification and troubleshooting
- Voice quality diagnostics
- Latency, jitter, and packet loss analysis

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Refer to the Exhibit.

When a Cisco Unified Communications Manager Express advertises directory number pattern in the exhibit. What would the learned pattern be in the RTMT tool on the Cisco Unified Communication Manager?

A) [2-9] XXXXXX and the ToDID will be 0:+1408[2-9]XXXXXX
B) \+1408[2-9]XXXXXX and the ToDID will be empty
C) \+1408[2-9]XXXXXX and the ToDID will be 0:+1408[2-9]XXXXXX
D) \+1408[2-9]XXXXXX and the ToDID will be 0:
E) 1408[2-9]XXXXXX and the ToDID will be 0:+1408[2-9]XXXXXX


2. In a SIP direct call setup, which message will be sent by the originating UAC to the UAS of the recipient?

A) RINGING
B) ACK
C) OK
D) INVITE


3. Refer to the Exhibit. What Trace Filter setting should be used when collecting trace information for the Cisco TAC?

A) Detailed
B) Significant
C) State Transition
D) Special
E) Error
F) Arbitrary


4. Refer to the exhibit.

The output of the show call active voice command shows an ERL level of 25. Which statement about the ERL is true?

A) The correct ERL could not be calculated by the echo canceller. The signal is being reflected with 0 dB loss.
B) The ERL level is the absolute sum of OutSignalLevel and InSignalLevel, which equals 30. The DSP has an error margin of 5 dB.
C) The ERL value of 25 is not valid and hence should be ignored; however, the echo canceller is being organized.
D) ERL 25 shows how much echo cancellation has been performed by the echo canceller in the router.


5. Your Cisco Unified CallManager 5.0 cluster is using your corporate Windows 2003 Active Directory for user information. Over the weekend you updated the Windows 2003 Active Directory Server and added a small group of new users. Cisco Unified CallManager is configured to synchronize with the Active Directory server every 8 hours and it has been 32 hours since the last successful synchronization. The configuration on Cisco Unified CallManager did not change during the Active Directory server upgrade and the remainder of the Windows network is functioning properly.
What are two possible causes of this synchronization issue? (Choose two.)

A) There is a username and or password mismatch between the Cisco Unified CallManager cluster and the Windows AD server.
B) Authorization has not been configured for a third party LDAP service.
C) The synchronization on the AD server was set to manual.
D) The domain controllers are down.
E) The LMHOSTS file has been corrupted.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: A,D

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