Cisco 642-770 : Operational Foundations for Cisco Service Provider Core Networks

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Cisco 642-770 Exam Syllabus Topics:

Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. According to the ITIL@ v3 framework, which four categories are used to prioritize a Request for Change? (Choose four.)

A) medium
B) immediate (emergency)
C) low
D) standard
E) high
F) intermediate

2. You have just solved a troublesome network event. From a troubleshooting perspective, what is your next step?

A) Document the problem and what you did to correct it.
B) Notify the service desk.
C) Secure the device you performed the change on.
D) Close the ticket.

3. Which four criteria determine when to escalate an incident to a vendor? (Choose four.)

A) CIO request from Fortune 500 company with no SLA
B) support agreement with vendor
C) applicable service level agreements
D) personal relationships with vendors
E) severity of incident
F) escalation procedures

4. What is the primary purpose of the change approval process?

A) assess and mitigate risk
B) achieve continuous improvement in the change control process
C) provide a common forum for users and the technical community
D) knowledge capture and documentation accuracy

5. According to the ITIL@ v3 framework, which two statements define change success? (Choose two.)

A) Change completed with minor modification to the implementation plan.
B) Successfully completed a few minutes after the change window.
C) No network outage after the change.
D) Met request for change (RFC) criteria.

Solutions: