Cisco 820-421 : Applying Cisco Specialized Business Value Analysis

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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. How can business capability increments lend structure to work packages and reduce risk?

A) By communicating how IT features enable process improvement
B) By decomposing activities into a consistent number of tasks, with the smallest scope
C) By providing clarity on several aspects of activities required as part of the implementation
D) By generally describing stretch goals for individuals

2. Which would you reflect through a "To-Be" Business Model Canvas?

A) Detailed process handoff criteria
B) The customer's top future capabilities to increase productivity
C) A recommended organization structure for the IT department
D) A sequence of projects to deliver new collaboration features for the customer's service reps

3. Assuming the customer is a retail store chain, which describes a business benefit from using technology?

A) A new video system with a strong track record for quality is implemented.
B) IT staff completes a performance management software tool upgrade on time.
C) Store managers better understand their compensation plan, since wording is simpler.
D) Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.

4. Which two are elements of a business case? (Choose two.)

A) Estimated Benefits
B) Roll out schedule
C) Product feature list
D) Assumptions

5. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Creating an outline for the business case
B) Defining formulas to use in calculating productivity gains
C) Communicating the percentage of benefit goal delivered through implementation
D) Creating an adoption and rollout strategy across user groups

Solutions: