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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Deployment and Operations | - Troubleshooting common automation issues - Installation and configuration basics - Operational monitoring and maintenance |
| Topic 2: Tivoli Service Delivery and Automation Overview | - IBM Tivoli service management and automation portfolio overview - IT service management (ITSM) fundamentals - Process automation concepts and business value |
| Topic 3: Integration and Architecture | - Integration with ITSM tools and service desk systems - Data flow and system interoperability - Architecture components of Tivoli automation solutions |
| Topic 4: Service Request and Incident Management | - Incident management workflows and resolution - Service request lifecycle and fulfillment process - Service catalog design and usage |
| Topic 5: Tivoli Service Automation Manager Concepts | - Service provisioning and orchestration - Workflow automation and task execution - Resource lifecycle management |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question 1
A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?
A. IBM SmartCloud Control Desk Entry Edition
B. IBM SmartCloud Control Desk
C. IBM SmartCloud Control Desk for Managed Service Providers Edition
D. IBM SmartCloud Control Desk for Internal Service Providers Edition
Question 2
A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?
A. Custom Server Extensions for TADDM
B. Migration Manager
C. IBM Tivoli Integration Composer
D. Custom Server Templates for TADDM
Question 3
What is the basis for any gap analysis on IT asset and service management solutions?
A. A financial report on a customer's IT expenditure.
B. The customer's IT business processes and requirements for asset and service management.
C. The contents of a customer's CMDB.
D. The current IT satisfaction survey results for IT users.
Question 4
Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)
A. Release Management
B. Change Management
C. License Management
D. Service Catalog
E. Request Fulfillment
F. Incident Management
Question 5
Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
A. Impact Assessment; part of IBM SmartCloud Control Desk
B. Impact Analysis; part of IBM SmartCloud Control Desk
C. Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
D. Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B,E,F | Question 5 Answer: B |
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