The KPI Institute C-KPIP : Certified KPI Professional Exam

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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A) Service quality project
B) Service quality rating
C) Achieve high service quality
D) Quality services

2. Which is the calculation formula for "On-time arrivals (%)"?

A) [(B # A) / B] * 100, where A = # On-time arrivals and B = # Arrivals
B) (A1 + A2 + ... + An) / n, where A = trip completion time (days) and n = # Trips completed
C) (A / B) * 100, where A = # On-time arrivals and B = # Arrivals
D) None of the answers

3. For "Budget variance (%)", the trend is good when:

A) Decreasing
B) Increasing
C) This is not a KPI
D) Within range

4. Which KPI measures the achievement of the following objective: "Enhance process quality"?

A) Production workers that attended process quality training (%)
B) Time to process a transaction (# / time)
C) Process quality level of 99% achieved by the end of the financial year
D) Error rate (%)

5. Objectives should start with:

A) Action verbs
B) Adjectives
C) Value drivers
D) Nouns

Solutions: