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SAP C-PXSUP-90 : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

C-PXSUP-90 real exams

Exam Code: C-PXSUP-90

Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

Updated: Oct 04, 2026

Q & A: 80 Questions and Answers

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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionObjectives
Escalation and Root Cause Analysis- Escalation procedures and SLA handling
- Root cause analysis techniques
Incident Management Processes- Ticket handling and categorization
- Incident lifecycle and workflow
SAP Solution Manager (ITSM)- Service desk configuration and usage
- Incident and problem management in Solution Manager
Reporting and Continuous Improvement- Process optimization in support operations
- Incident reporting and analytics
SAP Business All-in-One Support Operations- System monitoring and issue resolution
- Support model and service processes

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question #1
Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

A. Call the transaction BUS_HOU.
B. Call the transaction BP and open the business partner of type Organization.
C. Call the transaction SPRO.
D. Call the transaction BUSINESS_HOURS.


Question #2
What does an SQL trace display? (Choose two)

A. The ABAP modules that have beencalled during program execution
B. The values that the system uses for particular database access (reads) and changes
C. All SQL statements that are executed by your program
D. The kernel modules of the database interface that have beencalled during program execution


Question #3
What does priority in incident management mean? (Choose two)

A. It is an attribute of an issue.
B. It is an attribute of the Service Desk.
C. It is an attribute that characterizes the urgency of an issue.
D. It is an attribute of the customer's system.


Question #4
What is included in Enterprise Support? (Choose two)

A. Global Support Backbone
B. Implementation Roadmap
C. SAP Support Organization
D. Mission Critical Support


Question #5
Which of the following tools can be used to analyze where in an ABAP program a message has been raised? (Choose two)

A. Message server
B. Message maintenance (SE91)
C. Business Server Pages
D. ABAP debugger


Solutions:

Question #1
Correct Answer: B
Question #2
Correct Answer: B,C
Question #3
Correct Answer: A,C
Question #4
Correct Answer: A,D
Question #5
Correct Answer: B,D

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