IBM C9510-526 : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) document it in the current PMR.
B) open a new PMR at the same severity as the original PMR.
C) open a new severity 3 PMR.
D) do nothing further.

2. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) as a reliable tool for Site Services.
B) to subscribe to updates from a Web page.
C) to program an application.
D) to change a Web page.

3. While working on a defect Problem Management Report (PMR). the customer needs extensive
"how to" assistance from the L1 support professional in obtaining needed documentation.
Report the time spent:

A) on a new non-defect PMR.
B) using a service given code of R9.
C) using a service given code of T9.
D) on the defect PMR.

4. Which one of the following is a valid format when sending a file to ECuRep?

A) 87656 724999.config.txt
B) 87876.724.0LDconfig.txt
C) 87654.0L049config.txt
D) 87876765724config.txt

5. As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:

A) collect the correct set of documentation
B) search numerous databases concurrently
C) remote log-in to a client's machine to assist in gathering log files
D) run diagnostic tools

Solutions: