IBM C9510-526 : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question #1
While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A. document it in the current PMR.
B. open a new PMR at the same severity as the original PMR.
C. open a new severity 3 PMR.
D. do nothing further.

Question #2
What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A. as a reliable tool for Site Services.
B. to subscribe to updates from a Web page.
C. to program an application.
D. to change a Web page.

Question #3
While working on a defect Problem Management Report (PMR). the customer needs extensive
"how to" assistance from the L1 support professional in obtaining needed documentation.
Report the time spent:

A. on a new non-defect PMR.
B. using a service given code of R9.
C. using a service given code of T9.
D. on the defect PMR.

Question #4
Which one of the following is a valid format when sending a file to ECuRep?

A. 87656 724999.config.txt
B. 87876.724.0LDconfig.txt
C. 87654.0L049config.txt
D. 87876765724config.txt

Question #5
As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:

A. collect the correct set of documentation
B. search numerous databases concurrently
C. remote log-in to a client's machine to assist in gathering log files
D. run diagnostic tools

Solutions: