BBPSD CSFX : Customer Service

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BBPSD Customer Service Sample Questions:

1. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Amiable type.
C) Relaxed type.
D) Analytical type.

2. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Email communication.
C) Internet communication.
D) Face-to-face communication.

3. Multitasking is:

A) Doing one task and the doing another.
B) Doing more than one task at a time.
C) Only for people in busy jobs.
D) Doing things in sequence.

4. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a

A) Shopping experience tester.
B) Mystery shopper.
C) Unknown shopper.
D) Secret shopper.

5. A useful way of prioritising your task is known as the:

A) ABC approach.
B) RST approach.
C) Listing approach.
D) PTT approach.

Solutions: