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SAP C_BCSCX_2502 : SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions

C_BCSCX_2502 real exams

Exam Code: C_BCSCX_2502

Exam Name: SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions

Updated: Oct 16, 2026

Q & A: 32 Questions and Answers

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About SAP C_BCSCX_2502 Exam

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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

Reference: https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

Question #1
Which application would you use to execute an email campaign for a target group?

A. SAP Customer Data Cloud
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Service Cloud Version 2


Question #2
Which feature is available in SAP Commerce Cloud?

A. Bounce management for new prospects
B. Case processing with registered products
C. Product catalog
D. Management for intercompany sales processes


Question #3
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. SAP Integration Suite is available to integrate applications.
C. Business process analysis is available out-of-the-box.
D. SAP Build can be used to create custom apps.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.


Question #4
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It enables organizations to deliver personalized customer engagement data.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It provides permanent awareness of customer expectations.
E. It enables processing of accounting data.


Solutions:

Question #1
Correct Answer: C
Question #2
Correct Answer: C
Question #3
Correct Answer: B,D,E
Question #4
Correct Answer: A,B,D

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