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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
A) Assign tickets to the last processor
B) Create or delete custom channels
C) Disable the profanity check for outbound responses
D) Manage business tasks for employee support
2. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.
A) For each object to be migrated, the CSV fields must be mapped to the fields in the system
B) You can upload the data only once
C) There is a template available for each object that allows tool-supported migration
D) The template structure is predefined and CANNOT be changed
E) You do NOT need to know the definitions of each of the fields
3. Which of the following elements is optional when you configure a service level?
A) Net labor time
B) alert when overdue
C) type of service
D) Priority ticket
4. Which of the following functions can you perform using the language adaptation tool?
A) Translate work center and view labels
B) Translate notes entered by a user
C) translate action buttons
D) Translate extension field labels
5. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.
A) Warranty
B) Pricing condition
C) Service contract
D) Maintenance plan
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,D,E | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,D |
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