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SAP C_SM200_718 : SAP Certified Technology Associate - SAP Solution Manager (IT Service Management Configuration) 7.1 SP8

C_SM200_718 real exams

Exam Code: C_SM200_718

Exam Name: SAP Certified Technology Associate - SAP Solution Manager (IT Service Management Configuration) 7.1 SP8

Updated: Sep 17, 2026

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SAP C_SM200_718 Exam Syllabus Topics:

SectionWeightObjectives
Problem Management12%- Problem Processing
  • 1. Problem Resolution Workflow
  • 2. Root Cause Analysis Integration
IT Service Management Overview8%- IT Service Management Fundamentals
  • 1. Service Desk Concepts
  • 2. ITIL-Based Processes
Integration and Administration10%- Technical Configuration
  • 1. System Landscape Integration
  • 2. Authorizations and Security
Change Request Management20%- Change Management Configuration
  • 1. Change Request Types
  • 2. Approval Procedures
  • 3. Change Lifecycle
Master Data and Organizational Structure10%- Master Data Configuration
  • 1. Business Roles
  • 2. Support Teams
Incident Management20%- Incident Processing
  • 1. Incident Categorization
  • 2. Escalation Procedures
  • 3. Incident Lifecycle
Reporting and Analytics5%- Monitoring and Reporting
  • 1. Service Desk Reporting
  • 2. Management Dashboards
Service Desk Configuration15%- Service Desk Setup
  • 1. Mail Integration
  • 2. Organizational Model
  • 3. Business Partners

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