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HP HP0-784 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management Fundamentals | 25% | - NonStop System Architecture Overview - ITIL-based Problem Management Process - Incident vs Problem Definition |
| Topic 2: Preventive Maintenance & Documentation | 20% | - Resolution Documentation & Knowledge Base - Change Control Impact Assessment - Proactive Monitoring Strategies |
| Topic 3: Problem Resolution Techniques | 25% | - Escalation and Support Procedures - Configuration and Environment Validation - Hardware and Software Fault Isolation - Root Cause Analysis Methods |
| Topic 4: NonStop Troubleshooting Tools | 30% | - Log Analysis and Error Interpretation - OSM Console and Diagnostics - SCF and TACL Utilities - EMS Event Management System |
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