Salesforce Plat-UX-102 : Salesforce Certified Platform Strategy Designer

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question #1
A financial technology company develops an app for wealth management firms and receives initial success upon launch. Which metric should be used to measure the longevity of the product and long-term growth potential?

A. App sales over time
B. Annual app downloads
C. Customer retention rate

Question #2
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market.
What should a strategy designer rely on to get stakeholder buy-in for a redesign?

A. Inspiring graphics and personas
B. Research findings and a competitive analysis.
C. Wireframes and a total addressable market (TAM) calculation

Question #3
Cloud Kicks (CK) wants to make sure its customers understand the connection between its products and its goal of sustainable manufacturing. CK initiates a project to integrate sustainable messaging into its commerce experience. What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

A. Customer interviews
B. Journey mapping
C. Content strategy

Question #4
A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net- zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached. Which tool should the designer use to connect short-term efforts with long-term impact goals?

A. Project plan
B. Impact ladder
C. Service blueprint

Question #5
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities.
CK ' s strategy designer suggests to include Omni-Channel as a part of the company ' s transformation discovery. Which channel is included in Salesforce Omni-Channel capabilities?

A. Onsite Visit
B. Messaging
C. Self-Service

Solutions: