Salesforce Plat-UX-102 : Salesforce Certified Platform Strategy Designer

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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Challenge
B) Mission
C) Needs

2. A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?

A) Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
B) Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
C) Share stories from research that show the design team understands the customers' needs.

3. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Use In-App Guidance and invest in change management.
B) Sync an Excel file with Salesforce Connect.
C) Customize Sales Cloud to mimic existing sales process.

4. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

A) Customer satisfaction rate
B) Total conversations
C) Human takeover rate

5. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

A) Test the statement with end users.
B) Launch an online survey
C) Use rapid ideation with project team

Solutions: