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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Policies and Settings | 22% | - Security and compliance configurations - Slack Connect and app approval settings - Identity and access management - Analytics and dashboard usage |
| Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
| Discovery | 10% | - Gather and analyze client requirements - Communicate Slack value proposition - Assess organizational readiness |
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies |
| Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices |
Salesforce Certified Slack Consultant Sample Questions:
1. You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?
A) Workspace recommendations with access level, key benefits and key considerations
B) Model name, workspace recommendations and key considerations
C) Workspace recommendations with channels and key benefits
D) Model name, key benefits and considerations
2. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?
A) Three workspaces - a general global workspace, an external workspace and a social workspace
B) Two workspaces - a general global workspace and a social workspace
C) Two workspaces - a general global workspace and an external workspace
D) One global workspace for all collaboration
3. Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?
A) Both eDiscovery and DLP applications require read & write access to Slack data.
B) eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.
C) eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.
D) eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
4. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?
A) Key Messaging
B) Grid Design Workshop
C) Channel Strategy Session
D) Governance Session
5. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?
A) By Request
B) Invite Only
C) Hidden
D) Open
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |


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