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IBM 000-580 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization & Integration | 25% | - Business rules and rule execution - Mashup pages and external data integration - Using REST APIs and CE/PE APIs |
| Topic 2: Architecture & Components | 20% | - IBM Case Manager Architecture - Key Components: Case Builder, Administration Client, Client - Integration with FileNet P8 Platform |
| Topic 3: Reporting & Analytics | 10% | - Dashboards and reporting views - Case Analyzer and Case Monitor setup |
| Topic 4: Deployment & Administration | 15% | - Solution packaging and deployment - Environment configuration and validation - Monitoring and troubleshooting |
| Topic 5: Case Modeling & Solution Design | 30% | - Creating and configuring case types - Defining properties, states, and stages - Tasks, workflows, and business rules - Document classes and security |
IBM Case Manager V5.0 Sample Questions:
Question #1
Where does IBM FileNet Case Analyzer read data from?
A. Process Engine event logs only
B. Content Engine event logs only
C. Both Process Engine and Content Engine event logs
D. Both Case Analyzer OLAP database and Content Engine event logs
Question #2
You are getting a "FNRPA0024E IBM Case Manager Builder cannot connect to the Process Engine" error message when logging into the Case Manager Builder page. What Process Engine log files can you check to see if Process Engine is up and running?
A. Check the pesvr.log file, which is located in the Process Engine virtual server directory(Process_Engine_installation_directory/data/pesvr.Process_Engine_virtual_server_name)
B. Check the pe.log file, which is located in the logs directory under the Process Engine virtual server directory (Process_Engine_installation_directory/data/pesvr.Process_Engine_virtual_server_name/logs)
C. Check the pesvr_system.log file, which is located in the logs directory under the Process Engine virtual server directory ( Process_Engine_installation_directory/data/pesvr. Process_Engine_virtual_server_name/logs)
D. Check the pe.log file located in the the Process Engine virtual server directory ( Process_Engine_installation_directory/data/pesvr. Process_Engine_virtual_server_name)
Question #3
In a distributed system architecture scenario, if installing IBM Case Manager to an existing FileNet P8 environment, which option applies?
A. Collocate the existing P8 5.0 Process Engine database with the corresponding target object store database for case management on Content Engine
B. Deploy a new P8 5.0 Process Engine server in the existing database collocated with the case management target object store database
C. Collocate the existing P8 4.5 Process Engine database with the corresponding target object store database for case management on Content Engine
D. Deploy a new P8 5.0 Process Engine server with its own separate database collocated with the case management target object store database
Question #4
How can P8 eForms be used to extend Case Manager Capabilities? (Choose two)
A. To provide a way to interact with external systems via form fields
B. To provide a customized user interface to case properties for specific task steps
C. To provide a consistent way for all case workers to access case properties
D. To provide a customized launch step processor for all optional case tasks
E. To support the use of P8 forms for electronic signatures
Question #5
What can IBM Content Analytics be used for? (Choose two)
A. See which words and phrases occur frequently in many cases
B. Get data on the average time to complete business tasks during a specific time interval
C. Discover unexpected correlations between words and phrases
D. Reporting on cases and tasks that are currently active
E. Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: C | Question #3 Correct Answer: D | Question #4 Correct Answer: A,B | Question #5 Correct Answer: A,C |


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