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IBM 00M-656 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Product Capabilities | - Web meetings and collaboration tools - Social networking and communities - Email and communication services - File sharing and content management |
| Topic 2: IBM SmartCloud for Social Business Overview | - Cloud-based collaboration and social business concepts - Core product positioning and value proposition |
| Topic 3: Sales and Positioning | - Business value and ROI messaging - Target customer segments and use cases |
| Topic 4: Implementation and Adoption | - Customer onboarding and deployment basics - Migration considerations from legacy systems |
| Topic 5: Licensing and Packaging | - Subscription models and offerings - Deployment options and service tiers |
| Topic 6: Competitive and Market Knowledge | - Competitive differentiation in collaboration market - Key advantages over alternative solutions |
IBM ICS SmartCloud for Social Business Sales Mastery Test v1 Sample Questions:
Question #1
When an order is placed, the seller must provide what additional information before the order can be provisioned?
A. A mobile phone number
B. A secondary credit card in case the customer forgets to pay their bill
C. A customer reference
D. A SmartCloud Admin Form that lists key provisioning data such as the email address of the customer's organization administrator.
Question #2
What are the four business solution areas within the IBM SmartCloud family?
A. SmartCloud Security, SmartCloud Tivoli, SmartCloud WebSphere, SmartCloud Rational
B. Smarter Mainframes, Smarter Databases, Smarter Appliances, Smarter Internet
C. Smarter Commerce, Smarter Cities, Business Analytics, and Social Business
D. XML, Python, Web 2.0, Java
Question #3
In what scenario is a Step-up part used?
A. To offer a multi-year subscription
B. To offer the customer a price incentive if they have active on-premises S&S agreements
C. To allow an upgrade from SmartCloud Notes to SmartCloud Meetings
D. To convert a trial to a paid subscription
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: C | Question #3 Correct Answer: B |
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